×
×

Wynn Las Vegas | May 13 -15 2019 | Booth #721

Wynn Las Vegas
May 13 -15 2019 | Booth #721

Book a Meeting with Us at Magento Imagine 2019 & Receive an Amazon Echo Dot!

Book a meeting with the Shopgate omnichannel experts to learn more about our newest mobile shopping app, clienteling, and fulfillment solutions and we'll give you an Amazon Echo Dot.

Book a Meeting

Close

×
×

Amsterdam | 22-23 October 2019 | Booth #b18

Amsterdam
22-23 October 2019 | Booth #b18

Book a Meeting with Us at MagentoLive 2019 & Receive an Amazon Echo Dot!

Book a meeting with the Shopgate omnichannel experts to learn more about our newest mobile shopping app, clienteling, and fulfillment solutions and we'll give you an Amazon Echo Dot.

Book a Meeting

Close

Introducing the Next Generation of Omnichannel Solutions

We've Launched A New Suite of Modern Commerce Solutions, Designed to Fulfill the Omnichannel Needs of Customer-Centric Retailers

Powered by the Shopgate Connect Platform, the new commerce suite includes a consumer mobile app, clienteling for store associates and omnichannel order fulfillment.  These solutions will help retailers drive in-store traffic, lift revenue, and create the ultimate customer experience, all while reducing the total cost of ownership. Our new suite of commerce solutions includes:

 

Consumer Mobile App

Built for the consumer on the go, Engage increases conversion rates, average order value (AOV) and customer retention by letting consumers shop when and where they want, with features like:

  • Push notifications targeting consumers based on behavior and location
  • Buy online pickup in-store (BOPUIS) or return to store (BORIS)
  • Geofencing to engage nearby customers
  • Multiple digital wallet payment options and single login between sales channels
  • QR code and barcode scanners
  • Ability to utilize mobile device features like sensors and cameras to create remarkable experiences

 

Store Associate Clienteling

Designed to build customer loyalty and lift sales, Relate equips store associates to create and deliver the ultimate in-store personalized customer experience, including:

  • Instant access to a single view of the consumer’s profile and online/offline transactions
  • Ability to process mixed cart transactions for reduced check-out friction
  • Access to real-time online and store inventory
  • Communication with shoppers outside the store via targeted push notifications, in-app chat and targeted SMS
  • Real-time analytics on customer behavior including location visits, duration, AOV and store associate integration

 

Omnichannel Order Fulfillment

Created to implement fulfillment centers within stores, Deliver allows customers to pick up and return products at their convenience:

  • Multiple fulfillment options such as BOPUIS, BORIS, smart order routing, split orders and easy look-up product availability
  • Prioritize orders as they are placed, scan items with barcode scanners and print fulfillment labels and packing slips
  • Automate email, SMS and push notifications to keep customers updated on order progress
  • Real-time analytics on order status, workflows, overall cycle time, locations handling and customer engagement

Offering true omnichannel experiences with mobile as the centerpiece will continue to be the new normal for savvy retailers. Omnichannel strategies – including cross-channel capabilities, robust mobile app features and multiple fulfilment options – are a must for retailers who want to drive consumer’s in-store and turn their physical locations into highly efficient fulfilment centers. Our recent omnichannel retailer study, found that nearly 70% of retailers say omnichannel retailing is a priority in 2019. The Shopgate survey also reports that BOPIS, mobile apps and clienteling rank the highest in retailer priorities, indicating the need for a commerce solution that fulfills the “anywhere, anytime” shopping experience that consumers are demanding.

“Retailers must have the ability to offer consumers a seamless omnichannel experience throughout all touchpoints. That doesn’t stop with buying on mobile. It must include connecting to brick-and-mortars for clienteling-powered personal consultations and the ability to pick up and return items in-store,” said Marc Biel, CEO, Shopgate. “We are thrilled to introduce this new suite of modern commerce solutions to give forward-thinking retailers game-changing results with an easy-to-use, customizable and cost-effective platform.”

Additionally, in early 2018, we launched a new partner program to certify and onboard technology and solutions providers in anticipation of the new omnichannel solutions. The partner program is designed for systems integrators, technology providers, and eCommerce platforms who are committed to delivering world-class commerce solutions to their customers. Shopgate’s certified early-access partners include EchidnaAdeo WebDEPlabsIgnitiv, and Atmosol.