We rely on Current technology

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Microservices are software modules that can be integrated independently of each other. Thanks to them, updates can be implemented more quickly and new functions can be made available in record time.
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API-first means that the interfaces are the focus as intersections to any technology. No matter which function is used, it should be usable everywhere. This creates a cosmos of many individual parts that together guarantee success
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Cloud Native
We don't have our head in the clouds - but our software does. Thanks to the cloud, we can offer scalable and unbound solutions that adapt to your needs and those of your customers.
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And of course we haven't lost our heads either. Nevertheless, we rely on a separation of front-end and back-end. This increases the flexibility of our solutions and allows us to work even more individually!
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Our MVP approach

We rely on the MVP process, or "Minimal Viable Product". This means that our software is deployed in the earliest functional iterations in order to directly implement feedback and experience. In this way, we avoid developments that miss your needs and ensure that you get the tools to stay ahead of the competition.



The Shopgate MACH Architecture

Shopgate omnichannel platform

Data Security and Privacy

Data protection and data security are more important than ever before. That is why we are committed to the highest security standards. We have briefly summarised some of the most frequently asked questions on this topic:

How does Shopgate comply with the GDPR?

As a company within the European Union, we are subject to the European Data Protection Regulation (EU GDPR) and comply with its requirements. In doing so, we are also supported by external bodies that continuously review and optimise our processes. We offer all our merchants a contract for order processing (AV contract), which regulates the processing of personal data by Shopgate and our subcontractors. You have full control over your customer data at all times in order to comply with your obligations under the GDPR.

Where are Shopgate's servers located? Which hosting providers are used?

Like many other companies, Shopgate relies on the tried and tested solutions of the Google Cloud and Amazon Web Services (AWS). This enables our customers to reliably scale our solutions outside the European economic area. In order to guarantee an appropriate level of data protection despite the use of these US providers, Shopgate has concluded corresponding contracts (SCCs) with all providers. The locations of the Shopgate servers for EU customers are in Frankfurt, Belgium and Ireland.

What does Shopgate do for data security?

Data security is a great responsibility and task for us at Shopgate. Accordingly, we have drawn up a catalogue of technical and organisational measures to protect your data and that of your customers. Among other things, this is done through regular and independent penetration tests of our solutions. Furthermore, Shopgate undergoes the PCI-DSS scan once a quarter and relies on consistent transport encryption (TLS/SSL).

Does Shopgate have an internal contact person for data security?

Yes, because our team is regularly trained in data protection issues. Our colleagues in Customer Success are always available to answer your questions.

Is Shopgate certified?

Shopgate is certified according to the Payment Card Industry Data Security Standard (PCI-DSS) and thus fulfils the high standards associated with this certification.


Support and Up Times

99.99 % over the past 12 months

Nothing is more damaging to a trader than unavailable shops and services. That's why we rely on reliable technology and multiple redundancies to avoid downtime! You can always check our performance via our live status displays:

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Contact us now.

Get in touch with us. We will advise you individually and show you how you can digitalise your store.

(Felix Förster, VP Customer Success)