Take advantage of all the benefits of omnichannel and big data to delight your customers. Easy and intuitive!
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In a 2021 study by PricewaterhouseCoopers (PWC), customers were asked how important service is to them in retail. 75 percent stated that they still expect good and friendly consulting in store. 25 percent even said they'd gladly pay more for good service. Customer service is not a necessary evil — it's a key driver of success. Clienteling by Shopgate helps you deliver it.
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With Clienteling, your employees always have all the important information directly available. This includes order histories and preferences of your customers. This makes on-site consulting a breeze.
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With Clienteling, you bring the digital world directly to your sales floor. Your employees have all data in a clear mobile interface that can be effectively used after just a few minutes.
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Clienteling integrates seamlessly into your omnichannel suite. This gives your employees many new options. For example, they can send products and goods directly to your customers' homes during the consultation if items are not available on-site.
More customers in the store -
delight people automatically!
With Clienteling, you take your customer service to the next level. Data-driven and connected to your entire omnichannel environment, you hold every option in your hand as an app. Clear, compact and easy to use.
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Clienteling provides a comprehensive overview of order volume, order types, cart values, fulfillment times, preferred products per location, campaign analytics and much more. With this extensive data, you can optimize processes in your stores, distribute inventory based on demand, make location decisions data-driven and evaluate product preferences.
Pull up all relevant product data directly on your smartphone or tablet. This way you can advise customers effectively and answer any question right away.
Open two items and compare them side by side in Clienteling. What weighs more? What material is item A made of? Where was each product manufactured? No question stays unanswered.
Thanks to the order overview, you can see at any time which items are currently being processed in your store. Especially combined with Ship-from-Store, you always have the full picture and stay in control.
Which items are already in the package? What's still missing? Avoid careless mistakes during commissioning and picking by always keeping every step clearly in view.
Trigger shipping label printing directly for orders that will be processed through Ship-from-Store. Dispatch deliveries while you're still in conversation with the customer. Service doesn't get any better than that!
How many orders have already been processed? How many customers have picked up their items? How many sales were lost to dropouts? Keep an overview of the current situation in your store.
I am happy to advise you free of charge and without obligation.
With Clienteling, you can not only manage e-commerce features but also receive valuable functions within the store for more efficient processes, automations and personalized consulting of your customers. Everything comes together in your in-store app.
Process Click & Reserve and Click & Collect orders. Ship Ship-from-Store orders and receive returns directly at the store via Return-in-Store. You manage all orders with just three clicks while having order data like items, product details and addresses at your fingertips.
Clienteling offers comprehensive insights into order volume, order types, shopping carts, processing times, preferred products per location, campaign analyses and much more. Based on a comprehensive data foundation, you can optimize processes for your stores and make the right decisions.
With Clienteling you have all information at a glance: items, prices, product descriptions and other details. You can serve your customers more purposefully and accurately, enabling seamless shopping experiences.
You have transparent insight into your inventory — both in the on-site store and in other stores or the central warehouse. All information on assortment, product details and customer profiles is accessible in just a few seconds. Just like message and chat histories.
Whether you use Apple or Android: Clienteling works device-independently and gives you every freedom in choosing the right hardware for your stores. This keeps you flexible and eliminates a potential cost factor in advance.
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Shopping is actually fun. Actually. After a long stroll through the on-site selection, we found an item we really like. Or rather: a tech toy nobody really needs... but absolutely wants! That's how it is.
With over 13 years of experience from several hundred projects, our specialists are available to retail with all their knowledge. Based on your concrete challenges, we conduct a strategy workshop together with you. On-site or digital — whichever suits you better.
Digitalization is also changing customer expectations. But are retailers still speaking the same language as their consumers? We answered this question in our major Retail Reality Study 23.
Magie trifft Mobile: Warum Elbenwald jetzt auf App-Power setzt! 🧙♂️✨Was haben Zauberstäbe, Lichtschwerter
Shopgate im Fokus: Auszeichnung im Gartner® Market Guide 2026 für Unified Commerce Retail – Store Inventory
"Nationale App Studie 2026/27" ist LIVE!
