Return-in-Store

Returns in store.

Customers bring online orders back to the store. You save postage and restocking, and the customer is back in your shop.

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These retailers rely on Shopgate.

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Your benefits

Fewer parcels. More customers in store.

Less return postage.

Customers drop the return off or send it to the store. No more restocking via the central warehouse.

Logged in the In-Store App.

Scan, check, refund. Your online shop gets the status.

Back on the shop floor faster.

Checked in store, straight back on the shelf.

Advice, exchange, upselling.

Customers returning items are in the shop: the team advises, exchanges and shows what fits.

Make use of quiet hours.

The team handles returns when the shop is quiet.

35%

of returns go straight to the store.

WÖHRL · Return-in-Store · Case study (German)

Warehouse costs−50%

warehouse costs

SØR · Ship-from-StoreCase study (German)
Shipping costs−25%

shipping costs

SØR · Ship-from-StoreCase study (German)
Support effort−50%

internal support effort

WÖHRL · Ship-from-StoreCase study (German)
Project time<6

months to go-live

WÖHRLCase study (German)
Thomas Weckerlein
“We chose Shopgate's omnichannel solution because it offered a state-of-the-art solution for our needs. Above all, it was important to us that the new software could solve the existing problems in our fulfilment process.”
Thomas Weckerlein · CEO, Rudolf Wöhrl SE · Case study (German)
In-Store App

One app for your store team.

Reservations, pickups, shipping and returns run in one app. On a smartphone, a tablet or in the browser.

Pick & packstock across all storesshipping labelscustomer updates by email · SMS · push
Home screen of the Shopgate In-Store App with open orders
Questions

Quick answers.

Does it work with my shop system?

Yes. There are ready-made plugins for many shop systems. We go through your setup and your inventory system in a call.

Do I need new hardware in the stores?

No. The In-Store App runs on iOS and Android devices and in the browser on the till PC.

Do I have to start with all three products?

No. Most retailers start with one product, often Click & Reserve, and add more later. WÖHRL added Click & Reserve in three weeks after ship-from-store and return-in-store.

Returns. As a chance in store.

We show you return-in-store with your systems.

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