No country in Europe sends more parcels back to the sender than Germany. In 2020, according to the statistics service Statista.de, that was 315 million return shipments alone. As a result, returns alone generated more than 157 thousand tonnes of CO2. On top of that, returns cost retailers a lot of money: from postage to warehousing effort and the cost of reprocessing and quality control.
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Assuming a standard cardboard box per return, this volume alone would form a tower 189,000 kilometers high. That's half the distance from Earth to the Moon.
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According to DHL, each parcel shipment generates 500 grams of CO2. Following this calculation, you could fly from Munich to New York 32 times for the return shipments. With a Boeing 747.
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According to EHI, returns are among the biggest cost items for mail-order companies. Postage takes second place after inspection and quality control.
With the option to drop off returns directly in stores, retailers get an effective tool to noticeably reduce their own operating and return costs. At the same time, this opens up enormous upselling potential: through proactive and good consulting, a returned pair of pants can turn into a full shopping cart. Beyond happier customers, retailers also make a significant contribution to climate protection — automated and controlled through smart software that turns omnichannel from a future vision into a competitive advantage today.
Get in touch with us for a non-binding demo or initial consultation. We look forward to hearing from you!
By taking back returns directly at your stores, you avoid costly return shipments via parcel service providers and services.
Customers are also happy when they don't have to laboriously carry boxes of packages to a post or parcel office — but directly to your store!
Relieve your warehouse employees by taking away the processing of countless individual incoming shipments.
Return-in-Store supports you and your store staff intelligently and proactively, providing you with the perfect overview of all processes at all times.
Every kilometer that doesn't have to be driven is a kilometer for the environment and the future. Your contribution to a greener world!
Returns at the store mean customers come directly into the shop. This opens up the chance for comprehensive consulting and further upselling!
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Whitepaper — Return-in-Store
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