Open up your Retail: Shopgate
About Shopgate
For many years, Shopgate has supported digital retail in the DACH region and the US. As one of the leading providers of mobile commerce and order management solutions ("omnichannel"), our goal is to help shape the future of retail. We bet on smart minds with many creative ideas. We're not a corporation but a team of highly motivated experts deeply convinced by what they do. We are clearly the best partner for first-class shopping apps.
What we offer you with our values
Customer focus
Our solutions are consistently focused on the benefits and needs of our customers and are inspired by them.
Flexibility
Both in dealing with customers and in working together as a team, we act openly, solution-oriented and in partnership.
Team spirit
We foster open, trusting communication and create an atmosphere where perspectives are heard and actively included.
Helpfulness
We treat each other attentively, offer support and actively share our knowledge with each other.
The Shopgate evolution
The story of Shopgate goes all the way back to 2009. The idea: Mobile Commerce — one year after the launch of the Apple App Store. It was the start of a success story that continues to this day.
In the 2010s, digitalization continued to advance and picked up speed. Retailers increasingly bet on their own mobile apps and solutions. That also brought a new challenge for Shopgate, and we quickly decided to shift to building individual apps. In 2015, the Austin, Texas office was founded, which still serves US customers today.
In 2018 we recognized that retailers wanted even more flexibility than an off-the-shelf app can deliver. So we began integrating additional features, customizations and interfaces. Over time, this became a powerful and flexible platform that continues to delight customers to this day.
In 2020 we decided to create a solution that addresses retail's current challenges. A flexible SaaS solution should reflect retailers' needs and especially the demands of brick-and-mortar retail, tearing down the barriers between off- and online.
It was the birth of the Order Management Solution ("Omnichannel Suite"), which also includes our first-class Mobile Shopping Apps that have been successful for years and form the core of Shopgate.
What our customers say
Working with Shopgate has been very straightforward and well-structured from the start. Our contacts are always super responsive, helpful and solution-oriented. We particularly value this about them. We have a weekly call with the Shopgate team — even in critical phases we could coordinate at any time, so we always felt safely and competently looked after. We look forward to continued cooperation.
Our app is a high-reach sales channel that promotes customer proximity and an area where we can present our brand authentically. We also enjoy easy customer outreach through the structured push notification system. Very helpful is the fast and competent customer service at Shopgate. For every concern we receive timely feedback with proposed solutions. Additionally, the dashboard handling is clear and transparently designed.
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We have been using Shopgate's shopping app for over 10 years and have significantly increased our mobile revenue as a result. The integration and design customization are extremely easy and intuitive - everything comes from a single source. This saves resources that can be used elsewhere in the company.
Any questions?
Feel free to get in touch with me!